Refund policy

At Royal Refrigerants, we strive to provide quality products and excellent customer service. Due to the nature of our products, we have specific return guidelines that must be followed.

Canceled Orders That Have Not Shipped

If an order is canceled before shipment because the purchaser does not qualify to purchase the refrigerant—including failure to provide a valid EPA Section 608 or Section 609 certification, proof of authorization, or documentation showing that the purchaser is a legitimate wholesaler or reseller—the refund will be reduced by the actual, nonrefundable payment-processing fee charged to Royal Refrigerants for the transaction.

This deduction generally ranges from 2% to 4% of the order total, depending on the payment method used. By completing checkout and accepting the refrigerant-purchase certification disclaimer, the purchaser acknowledges responsibility for confirming eligibility before placing the order.

This deduction applies only to the extent permitted by applicable law.

Return Labels

As a certified Hazmat shipper, we are legally prohibited from providing return labels to customers. Customers are responsible for arranging their own return shipments in full compliance with all applicable Hazmat shipping regulations.

Return Eligibility

We will accept returns only if:

• The item is properly packaged and shipped back following all applicable Hazmat shipping regulations.
• The return is pre-approved by our customer service team.

Failure to comply with Hazmat shipping guidelines may result in rejection of the return.

Restocking Fee

All returned items that meet our return requirements are subject to a 30% restocking fee.

For further assistance with your return, please contact our customer service team before initiating a return.

Thank you for your understanding and cooperation.